Privacy Policy for FluidGaming

Effective Date: [13th May 2025]

At FluidGaming, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

This Policy is in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Maltese data protection laws.

1. Who We Are

FluidGaming
Registered Address: 8/4, Capua Palace Street, Sliema, SLM1772 Malta
Email: info@fluidgaming.co

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data – Name, date of birth, ID documentation (if required)

  • Contact Data – Email address, telephone number, physical address

  • Technical Data – IP address, browser type, device identifiers, cookies

  • Usage Data – Details of your use of our services or website

  • Marketing & Communication Data – Your preferences for receiving marketing

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services

  • To verify your identity and prevent fraud

  • To comply with legal obligations (e.g., anti-money laundering, regulatory requirements)

  • To send service-related communications

  • To improve our website and services

  • To send marketing communications (with your consent, where required)

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract – to provide services you’ve requested

  • Legal obligation – to comply with regulatory or legal duties

  • Legitimate interests – to improve services, maintain security, or market to existing customers

  • Consent – for marketing or optional services (where required)

5. Sharing Your Data

We may share your data with:

  • Third-party service providers (hosting, analytics, payment providers)

  • Legal or regulatory authorities (as required by law)

  • Other entities in our group (if applicable)

  • Professional advisers (e.g., legal, audit, banking)

All third parties are contractually required to safeguard your data and act only on our instructions.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy rights.

7. Data Retention

We retain your data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. In some cases, we may retain data for up to 5–10 years to comply with statutory obligations.

8. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information and Data Protection Commissioner (IDPC) Malta

To exercise any of these rights, contact us at: [Insert contact email]

9. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. For more details, see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to ensure your data is secure and protected against unauthorized access, loss, or misuse.

11. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [Insert contact email]
Address: [Insert full address, Malta]